Privacy Policy

REAL BIG GROUP, S.L. informs users of the website about its policy regarding the processing and protection of personal data of users and clients.

And guarantees at all times full and complete compliance with the obligations set forth by the regulations on data protection and information society services: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), the Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSIce).

DATA CONTROLLER

REAL BIG GROUP, S.L.

Tax ID (C.I.F.): B56710874

Address: PASEO BONANOVA, 28 LOCAL – 08022 – BARCELONA

Registered in the Mercantile Registry of Barcelona, Volume 49045, Folio 0095, Page 605668, 1st Entry.

Telephone: 932764734

Email: admin@relit.es

PURPOSES OF DATA PROCESSING

The data provided by the User is used for various purposes listed below:

Purpose of processing

Legal basis for processing

To manage inquiries or any type of request made through the contact methods provided on the website.

Legitimate interest of the Company to respond to requests for information through the website.

Consent expressly provided at the time of data collection through the web forms.

Sending newsletters, commercial communications, and promotions.

Consent expressly provided at the time of data collection through the web forms.

To manage incidents and website maintenance.

Legitimate interest of the Company.

DATA RETENTION PERIOD

Purpose of processing

Retention period

To manage inquiries or any type of request made through the contact methods provided on the website.

We will process your data for as long as necessary to fulfill your request or inquiry.

Sending newsletters, commercial communications, and promotions.

We will process your data until you unsubscribe.

To manage incidents and website maintenance.

We will process your data for the time necessary to comply with the applicable legal statutes of limitations.

DATA RECIPIENTS

To fulfill the purposes indicated in this Privacy Policy, it is necessary to provide access to your personal data to third parties who support us in the services we offer (Data Processors).

Data processors for the execution of a contract or provision of a service to the Controller, following their instructions at all times and ensuring the same levels of security.

COOKIES

Regarding the use of cookies and other tracking technologies, please refer to the Cookies Policy of this Website. In this case, the legal basis for processing your data is your consent granted by accepting the loading of cookies in your browser.

USER RIGHTS

The user has the right to:

  • Request access to their personal data being processed and receive such information in writing by the requested means.
  • Request the rectification of inaccurate personal data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purpose for which it was collected.
  • Request the restriction of the processing of their data.
  • Object to the processing of their personal data when applicable, in which case the data will no longer be processed except for legitimate reasons.
  • The right to portability of their personal data when the processing is based on consent and is carried out by automated means. The data will be delivered in a structured, commonly used, and machine-readable format.
  • The right to withdraw the consent provided.
  • The right to lodge a complaint with the Spanish Data Protection Agency.

The User can exercise the aforementioned rights by writing to the Controller’s postal or email address, proving their identity with a scanned copy of their ID or equivalent document, and specifying the right they wish to exercise.

SOURCE OF DATA

Personal data will be provided by the data subject on an entirely voluntary basis. Failure to provide certain data or answer questions that may be asked during registration processes or in the various electronic forms presented to the User may result in the impossibility of accessing certain services for which personal data is essential. In such cases, the Controller will inform of the mandatory and/or necessary nature of providing personal data for the operation of the service.

The Controller ensures the confidentiality of your personal data and guarantees its security, adopting the necessary measures to prevent its alteration, loss, unauthorized processing, or access.

INFORMATION PROVIDED BY THE USER

Minors under 18 years of age may not provide their personal data without the prior consent of their parent(s) and/or legal guardians.

Users, by entering their data in the contact forms or those presented in download forms, expressly, freely, and unequivocally accept that their data is necessary for the Controller to fulfill their request, with the inclusion of data in the remaining fields being voluntary.

The User guarantees that the personal data provided is true and is responsible for communicating any modification thereof.

All data requested through the website is necessary to provide an optimal service to the User. If all data is not provided, there is no guarantee that the information and services provided by the Controller will be completely tailored to your needs.

SECURITY MEASURES

In accordance with the provisions of current regulations on personal data protection, the Controller is complying with all provisions of the GDPR and LOPDGDD regulations for the processing of personal data under its responsibility, which are processed lawfully, fairly, and transparently in relation to the data subject and are adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed.

The Controller guarantees that it has implemented appropriate technical and organizational policies to apply the security measures established by the GDPR and the LOPDGDD in order to protect the rights and freedoms of Users and has communicated the appropriate information so that they can exercise them.

SECURITY BREACHS

The Controller will report any security breach affecting the database used by this website, or affecting any of our third-party services, to each and every person whose data may have been affected, and to the authorities, within 72 hours of detecting the breach.

APPLICABLE LEGISLATION AND JURISDICTION

The right is reserved to take any civil or criminal actions deemed necessary for the improper use of the Website and its Contents.

The relationship between the User and the Controller shall be governed by the current regulations applicable in Spanish territory. Should any controversy arise regarding interpretation and/or application, the parties shall submit their conflicts to the ordinary jurisdiction, submitting to the judges and courts that correspond according to law.